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Online Appointment Booking Software System
Appointment Diary, the online appointment
book software system, is available as a hosted solution charged on a monthly
or annual software-as-a-service (SaaS) basis. Server Enterprise
versions are available for corporations and government departments.
Features Include....
AppointmentDiary the appointment calendar software has been developed
specifically for commercial application. There are numerous unique features and advantages
available which include the following standard functionality -
- Provides improved internal and/or
public secured access to services and assets
- 'Off the shelf' - proven
reliable, ready to configure and customize for immediate implementation
- Appointments are scheduled and booked in 24/7/365
in real-time
- Email and optional SMS confirmations
- Data available for easy
reporting and analysis.
- No duplicate bookings security feature
-
 Double bookings option for practitioners
- Multiple levels of authorization by
rules based permissions
- Deassign and reassign persons to
departments or locations
- Numerous search mechanisms
- Web friendly - can be accessed by Intranet or
Internet/Intranet or Internet
- Ability to have regular or irregular times on the
one day
- Customisable time increments of 5
minutes
- Provides convenient secured internet access
for diary owners from anywhere
- Rules-based and flexible with a
multitude of switchable options allowing the greatest degree of
flexibility to meet your special booking requirements
-
 Protection is
secured by 128
bit SSL encryption and latest firewall technology
- Option to connect Agents/Operators/Staff with
rules-based access permissions, tracking and reporting tools
- Call centre enablement can be
configured for centralized bookings and reporting with multi-permission
access levels
- Restriction controls re time forward
for bookings, sessions
- Set viewable days ahead
- IP activity logged for security
- Customizable email, confirmation and
reminder messages for customers
- Upload terms and conditions for the
appointment
- Option to add Terms and Conditions to
emails
- Upload own images and data (also html)
- Can use as a web site - own URL
- Add unlimited diaries any time with your
admin controls
- Option for configurable Q&As for
customers pwith reporting for statistic purposes
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Features continued...
- Reduce cancellations and no-shows with
SMS and email auto-reminders
- Customer account creation with own
interface and return/change
capability
- Configurable for multi-location
requirements
- Intuitive UI for easy management
- No
programming knowledge required
- Access by overall admin controls with
individual resource management controls, also by individual staff and
agents by rules-based permissions
- Reschedule appointments
- Book a service feature with different
time periods attached
- Daylight saving friendly
- Fully synchronized with Outlook calendar
- Waiting list option
- Individual diaries can be private or public or a
mix of both
- Optional searchable directory of diaries with own URL and
access permissions
- Each diary has an URL
- Extensive
reporting of assets and services for accountability and auditing
purposes
- Easy to implement and configure
post deployment through admin controls to suit the changed solution required
-
 Easy
to use ongoing management controls
- Intuitive and user friendly online
help files
- Scales for volume transactions
- Deep range of useful and proven
functionality
- Ongoing professional and friendly
support
- New client driven features continually
being added as automatic upgrades
- Improves tracking of resources/persons
- Hosting option is on 'Industrial
strength' fast servers and network connections with solid hard
infrastructure supported by mirrored data backup systems, firewalls,
tapes with 99.99% uptime. Hosting servers hardened for maximum uptime
and minimum downtime
Advanced Non-Standard Features
Advanced optional features are available for an additional charge
depending on resource usage. If you require any of the following please
contact your AppointmentDiary representative.
- Ecommerce - Payment can be taken with a
booking
- Events - Option to take multiple
bookings for the same time slot
- Attachments - Option to add an attachment
with a booking
- Auto-archive available for
auditing purposes
- XML SOAP Web Service
Integration scripts available
- XML SOAP Web Service
Customer Interface scripts available
- SMS owner confirmations and
customer reminders
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